1. Overview
Dudhal Labs ("Dudhal Labs", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dudhal.com (the "Site") or use any products or services operated by Dudhal Labs, including HOMLI.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number when you contact us via forms or email.
- Correspondence: Messages, feedback, or inquiries you send us.
- Business Information: Company name, job title when reaching out for partnerships or investment.
2.2 Automatically Collected Information
- Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
- Device Information: Device type, screen resolution, language preferences.
- Cookies & Similar Technologies: See Section 8 (Cookies) for details.
2.3 Information from Third Parties
- Analytics providers (e.g., Google Analytics) may share aggregated usage data with us.
- If you interact with our products (e.g., HOMLI), additional data may be collected under that product's separate privacy policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To operate, maintain, and improve the Site and our services.
- To respond to your inquiries, comments, and requests.
- To send administrative communications, such as updates to this policy.
- To monitor and analyse usage patterns and trends to improve the Site.
- To detect, prevent, and address technical issues, fraud, or security incidents.
- To comply with legal obligations applicable to Dudhal Labs.
- To evaluate potential partnerships, business collaborations, or investment opportunities.
We do not sell your personal data to third parties.
5. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by applicable law. When data is no longer needed, we securely delete or anonymise it.
- Contact form submissions: Retained for up to 2 years.
- Log and analytics data: Retained for up to 26 months in aggregate form.
- Legal obligations: Data required by law may be retained for longer periods as mandated.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal obligations.
- Portability: Request your data in a structured, machine-readable format.
- Objection / Restriction: Object to or restrict processing of your data in certain circumstances.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
- Grievance Redressal (India): Under the DPDP Act, 2023, you may file a complaint with the Data Protection Board of India.
To exercise your rights, email us at privacy@dudhal.com. We will respond within 30 days.
7. Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
- HTTPS/TLS encryption for all data in transit.
- Access controls and authentication for internal systems.
- Regular security reviews and monitoring.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Children's Privacy
Our Site is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us at privacy@dudhal.com and we will promptly delete such data.
10. International Data Transfers
Dudhal Labs is incorporated in India and primarily processes data within India. If you access our Site from outside India, your data may be transferred to and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including contractual protections consistent with applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy. For material changes, we will provide prominent notice on the Site.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection point of contact: